Stop losing customers. Track who's slipping away. Bring them back with targeted campaigns.
Know when customers stop coming. Reach out before they forget you.
Auto-send offers to customers who haven't visited in 30, 60, 90 days.
Send offers based on order history. Vegetarian? Send paneer specials.
Track retention rate, churn rate, customer lifetime value.
Customers visit once and disappear
First-visit bonus + follow-up offer via WhatsApp
No idea why customers leave
Feedback requests, visit gap analysis
Same promotions to everyone
Segment by spending, preferences, visit frequency
Can't measure retention impact
Dashboard shows retention rate trends