Privacy Policy

Last updated: November 2026

Introduction

DineOpen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant management platform and services.

Information We Collect

Personal Information

  • Name, email address, and phone number
  • Restaurant business information
  • Payment and billing information
  • Account credentials and preferences

Usage Data

  • Device information and IP address
  • Browser type and version
  • Pages visited and time spent
  • Feature usage and interactions

Device permissions (mobile app)

The DineOpen Staff mobile app may request access to your device camera. Camera access is used only when you choose to take a photo of a menu (e.g. in Menu Management) to extract menu items. Photos are processed to add items to your restaurant menu and are not used for any other purpose. You can deny camera permission; the app will still work, but the "Take Photo" menu feature will be unavailable.

How We Use Your Information

  • Provide and maintain our services
  • Process transactions and payments
  • Send important notifications and updates
  • Provide customer support
  • Improve our products and services
  • Comply with legal obligations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive data
  • Regular security audits and updates
  • Access controls and authentication
  • Staff training on data protection

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service providers who assist in our operations
  • Legal compliance or law enforcement requests
  • Protection of our rights and safety
  • Business transfers or mergers

Google Business Profile Data

A restaurant owner can choose to connect their Google Business Profile to DineOpen from Admin → Google Reviews. When they do, Google asks them to allow DineOpen to manage their Business Profile (the "business.manage" permission), plus their email address so we can show which Google account is connected.

With this permission we:

  • Read the list of business locations the owner manages, so they can pick their restaurant
  • Read the reviews on that location (reviewer name, rating, review text and date) and show them in the owner's DineOpen dashboard
  • Post or update a reply to a review, only when the owner (or a rule the owner switched on) sends it

We store the connection tokens Google gives us and a short-lived copy of the reviews (refreshed about every 15 minutes) so the dashboard loads quickly. If the owner turns on AI reply suggestions, the text of a review is sent to our AI provider (OpenAI) only to draft a suggested reply; it is not used to train AI models. We do not sell Google data, use it for advertising, or share it with anyone else, and we use it only to provide the review features the owner asked for.

The owner can disconnect at any time from Admin → Google Reviews, which deletes the stored tokens and cached reviews, or remove DineOpen's access from their Google Account at myaccount.google.com/permissions. DineOpen's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@dineopen.com

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.