Improve Your Restaurant Reviews

Turn happy customers into 5-star ambassadors. Handle critics like a pro.

93%

of customers read reviews before dining

1 star

increase = 5-9% more revenue

40%

won&apos;t visit places with < 4 stars

Proven Strategies

Ask at the Right Time

Request reviews when customers are happiest - right after a great meal, not days later.

Make It Easy

QR codes on tables, links in receipts, WhatsApp follow-ups with direct review links.

Respond to Everything

Thank positive reviewers, address concerns professionally. Shows you care.

Track and Improve

Monitor trends, fix recurring complaints, celebrate improvements.

Handling Negative Reviews

❌ Don't

• Get defensive or argue

• Ignore negative reviews

• Use generic templates

• Make excuses

✓ Do

• Acknowledge their experience

• Respond within 24-48 hours

• Personalize each response

• Offer to make it right offline

Platform Priority

GoogleCritical - most searchedFocus on Google first - highest visibility
ZomatoVery High in IndiaDetailed reviews affect discovery ranking
SwiggyHigh for deliveryRatings affect order placement
InstagramSocial proofRepost customer photos and stories

Helpful Tools

💬Review Response Generator📍Google Business Guide🤝Customer Retention⭐Loyalty Program

Automate Review Collection

DineOpen automatically sends review requests to happy customers. Build your reputation on autopilot.

Learn More