Restaurant CRM

Restaurant CRM Software That Knows Your Customers

A complete customer database with contact details, order history, search and sorting. Know who your customers are, what they order, and when they last visited.

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Customer Database Built for Restaurants

Every feature you need to manage customer relationships, all integrated with your POS

Complete Contact Database

Store phone numbers, email addresses, and physical addresses for every customer. All contact details are organized and accessible from a single dashboard.

Customer CRUD Operations

Add new customers manually or let the system capture them automatically. Edit customer details, merge duplicates, and keep your database clean and up to date.

Search & Filter

Find any customer instantly by name, phone number, or email. Filter your database by visit frequency, order value, last visit date, or custom tags.

Smart Sorting

Sort your customer list by most recent order, highest total spend, most frequent visitor, or alphabetically. Quickly identify your best customers or those at risk of churning.

Order History Tracking

View every customer's complete order history including items ordered, amounts spent, and timestamps. Track last order date to identify lapsed customers before they forget about you.

Auto-Capture from All Channels

Customer data is captured automatically from POS orders, QR menu scans, Crave app signups, and online orders. No manual entry required - your database grows with every order.

Why Your Restaurant Needs a CRM

Restaurants that know their customers keep their customers

Know Your Customers

Stop treating every diner like a stranger. When a regular walks in, your staff can see their name, preferences, and order history. Personal service builds loyalty that no discount can match.

Identify Lapsed Customers

DineOpen tracks last order dates automatically. When a regular customer hasn't visited in 30 days, you'll know. Send them a personalized offer before they become a former customer.

Data-Driven Decisions

Understand your customer base with real data. Which customers drive the most revenue? What's your average customer lifetime value? How many new vs. returning customers do you get each month?

Targeted Marketing

Segment your database and send the right message to the right customer. VIP customers get exclusive previews. Lapsed visitors get win-back offers. New customers get welcome discounts.

CRM Included in Every DineOpen Plan

Starting at $9.99/month (Rs 300/month in India). No per-customer fees, no data limits, no transaction charges.

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Frequently Asked Questions

Explore More DineOpen Loyalty Features

Loyalty Rewards

Reward customers for repeat visits

WhatsApp Marketing

Send targeted campaigns

Offers & Promotions

Create and manage deals

Customer App

Branded Crave app

Start Building Your Customer Database

Every order is an opportunity to learn about your customers. Start capturing and organizing customer data today.

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