95% open rate. Automated campaigns. Targeted segments. Reach your customers where they already spend their time - on WhatsApp.
Start WhatsApp CampaignsFrom one-time blasts to automated triggered messages
Announce new offers, discounts, and special deals to your customer base. Include images of dishes, offer details, and a direct ordering link.
"Weekend special: Flat 20% off on all pizzas! Order now on Crave."
Automatically send personalized birthday and anniversary wishes with a special discount. These messages have the highest redemption rates of any campaign type.
"Happy Birthday, Priya! Enjoy 25% off your birthday meal this week."
Re-engage customers who haven't visited in 30, 60, or 90 days. Automated triggers detect lapsed customers and send a personalized message to bring them back.
"We miss you! It's been 45 days. Here's Rs 150 off your next order."
Notify customers when they earn points, reach a new tier, or have a reward ready to redeem. These reminders keep loyalty top of mind and drive visits.
"You just earned 50 points! Only 30 more for a free dessert."
Let customers know about new dishes, seasonal menus, or chef specials. Include mouth-watering photos that make them want to visit right away.
"New on our menu: Truffle Mushroom Risotto. Try it this weekend!"
Send different messages to different customer groups. VIP customers get exclusive previews, new customers get welcome offers, and high-spenders get premium rewards.
"Platinum members: Exclusive tasting event this Friday. RSVP now."
The most personal and effective marketing channel available
95% of WhatsApp messages are opened and read, most within 3 minutes of delivery. Compare that to 20% for email, and the choice is clear. When you send a lunch special at 11 AM, customers see it before they decide where to eat.
WhatsApp supports images, videos, buttons, and quick replies. Send a mouth-watering photo of your daily special with a "Order Now" button that takes customers straight to your Crave app. Visual messages get 3x more engagement than text-only.
Unlike email blasts, WhatsApp enables real conversations. Customers can reply to your campaigns with questions, reservation requests, or feedback. This personal touch makes customers feel valued and builds genuine relationships.
Set up campaigns once and let them run automatically. Birthday messages, post-visit thank yous, loyalty point updates, and win-back messages all fire without any daily manual effort from you or your staff.
WhatsApp campaign management included with every DineOpen plan. Starting at $9.99/month. Set up your first campaign in minutes.
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