Our team is here to make sure your restaurant runs smoothly with DineOpen. Get answers, troubleshoot issues, or reach out directly.
Contact Support — info@dineopen.comChoose how you'd like to reach us. We respond to all queries promptly.
Speak directly with our support team during business hours.
Mon–Sat, 9 AM – 8 PM IST
Request CallbackChat with our team in real-time from the DineOpen dashboard or app.
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Start ChatBrowse by category to find help for your specific issue.
Registration, login issues, restaurant profile setup, and onboarding help.
Adding items, categories, variants, pricing tiers, and menu customization.
Invoicing, payment methods, split bills, discounts, tax configuration, and refunds.
Thermal printer setup, Bluetooth pairing, KOT printing, and hardware troubleshooting.
Table ordering, order modifications, waiter app setup, and mobile device issues.
Stock tracking, recipe management, low-stock alerts, and purchase orders.
Sales reports, tax reports, staff performance, and data export.
Adding staff, assigning roles, managing permissions, and attendance tracking.
Offline mode, data sync issues, multi-device setup, and network troubleshooting.
Quick answers to common questions about DineOpen.
After signing up, our onboarding wizard guides you through adding your restaurant details, menu items, tables, and staff. You can also import your existing menu. The entire setup takes under 15 minutes.
Yes. DineOpen works on any device with a browser — tablets, phones, laptops, and desktops. You can run the POS on one device, the kitchen display on another, and the waiter app on staff phones, all synced in real-time.
DineOpen supports Bluetooth, USB, and Wi-Fi thermal printers. Go to Settings → Printer Setup in your dashboard, select your printer type, and follow the pairing instructions. We support most 80mm and 58mm thermal printers.
DineOpen is built to handle intermittent connectivity. Orders and billing continue to work offline and automatically sync when the connection is restored. Your operations are never interrupted.
Navigate to Settings → Staff Management. You can add staff members, assign roles (Owner, Manager, Cashier, Waiter, Kitchen), and set specific permissions for each role to control what they can access.
Yes. DineOpen integrates directly with Swiggy and Zomato. Online orders appear automatically on your POS — no manual entry needed. Go to Settings → Integrations to connect your accounts.
DineOpen automatically generates GST-compliant invoices with your GSTIN, HSN/SAC codes, and proper tax breakdowns (CGST/SGST/IGST). Configure your tax details in Settings → Tax Configuration.
Managers and owners can process refunds directly from the order history. Select the order, choose full or partial refund, and the system handles the rest — including updating your reports and inventory.
Absolutely. All data is encrypted with 256-bit SSL and stored on secure cloud servers with automatic hourly backups. You can access your data anytime, and we maintain 30-day backup retention.
You can manage your subscription from Settings → Billing. Upgrade, downgrade, or cancel anytime. If you cancel, your data is retained for 90 days in case you want to return.
All email queries receive a response within 24 hours, most within a few hours.
New customers get a dedicated onboarding specialist to help set up everything.
Detailed documentation and video tutorials for every feature in DineOpen.
Premium plan customers get priority support with faster resolution times.
Our support team is ready to assist you. Drop us an email and we'll take care of the rest.
Email us at info@dineopen.comDineOpen Technologies | info@dineopen.com